Return & Refund Policy

At Kiddie Cove, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

Returns may be requested within 14 days from the date your order is delivered.

To be eligible for a return, items must:

Be unused and in their original condition.
Be returned in their original packaging.
Have all original labels attached.
Have any safety seals intact (where applicable).

Change of Mind

If you wish to return an item because you have changed your mind or no longer need it, approval of the return and refund is subject to the supplier's assessment.

If a return is approved:

The customer is responsible for all return shipping costs.
Original shipping charges (if any) are non-refundable.
Refunds, where approved, will be processed after the returned item has been inspected by the supplier.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 5-14 days of receiving your order, dependent on supplier.

To help us resolve your request quickly, please include in your email to us:

Your order number or proof of purchase.
A clear photo or short video showing the issue.
A photo of the package showing the delivery date or shipping label (where possible).
Whether you would prefer a refund or a replacement.

Once your request has been reviewed and approved, we will communicate the appropriate resolution. In many cases, you will not be required to return the damaged, defective, or incorrect item.

Refunds

Once we have received your refund from the supplier(s), we will communicate with you regarding the disbursement.

Important Information

As Kiddie Cove works with many trusted suppliers, some return and refund decisions are subject to our suppliers' policies and verification procedures. If your order contains multiple items, each item may be assessed separately depending on the supplier.

Disclaimer

Kiddie Cove reserves the right to decline any return or refund request that does not meet the conditions outlined in this policy or where there is evidence of misuse, accidental damage, normal wear and tear, unauthorized alterations, or fraudulent claims. Sale or clearance items may not qualify for returns.

This Return & Refund Policy does not affect any rights you may have under applicable consumer protection laws. If you have any questions or require assistance, please contact our customer support team at info@peekcove.com, and we'll be happy to help.